So here are some of the main points of my review if you get lost:1. I had this pillow for 3 months and thought that is enough time to give an honest review of this product.What caught my attention was the quality of this pillow. I like that it has 2 cases that separate the hulls from the pillowcase. The bamboo pillowcase is thick, heavy-duty, and feels like it will last a long time. The first night I used it, I was amazed by the support and solidity it had on my head. I'm mostly a side sleeper if that matters. I had neck problems when I woke up with my previous pillow and blamed it on the lack of support. After removing some hulls to line my neck to my spine (instructions say to do so for best support)(I also like how customizable it is), I can gladly say after 3 months my neck pain is gone! I heard other people complain about the smell and how noisy it is but the smell goes away after a few weeks (or put it outside to air out in the sun) and once your head is placed on the pillow, the hulls barley (I couldn't help myself) move so noise isn't an issue, at least for me.2. There were issues with my pillow, but me living in a humid tropical environment may have been a factor.About 2 months in, (don't continue reading if this is your nightmare) I started to have a bug problem. Now I read that bugs + buckwheat hulls that are properly treated are RARE. After taking an etymology course last semester, I've identified them as booklice. They're tiny tiny bugs that are some of the least harmful to humans (they want nothing to do with us). Don't be scared of the LICE in the name. They just wanted a little snack of my buckwheat.Now I felt bad that I paid for quite a pricey pillow only for it to last a couple of months, so I contacted customer service. They explained that bug problems with their customers are rare and this may be an environmental issue. From what I learned, booklice like to feed on a multitude of things including decaying bark and appreciate a humid environment (I also sweat a lot when I sleep). I deduced that these bugs externally found my pillow and decided to make a home out of it.So all in all, I would consider if you live in an environment like this to not blame the pillow and bash the brand with a bad review, but to also consider the other factors that lead up to this and contact customer service.3. Their customer service is amazing! (Thank you, Martin, for all your help!)They gave a thorough explanation of their product, and how they plan to help me. You can tell they wanted to help and trust them with the time and concern they put into their email.Here are some of the tips they gave with the environment I’m currently living in:- Every week let the case with the buckwheat lay out in the sun to remove moisture, aerate, and potentially kill or remove bugs.- They plan to add Silica Dry Packs in the future to all their pillows to prevent moisture.Overall, they offered a replacement of my original pillow which I greatly appreciated.Next, this is going to sound bad but I don’t plan to use the new pillow (until later). I’m moving in a few months to a much drier environment in the United States. I know someone in the same state that has a buckwheat pillow and had zero problems. Since then, I vacuum sealed the pillows to prevent anything from getting in. So if you live in an environment like mine, I hope you see this review to make the best decisions for your buckwheat pillows.4. I am not paid to do this review, I don't got time for that. I am a real customer just shopping on Amazon with neck problems and I got time today.Hope you found this helpful in your search for a buckwheat pillow or if you're having issues, never forget to contact the seller.